Terms & Conditions

• You understand that in order to contact you more efficiently, we may at times contact you using autodialed or prerecorded message calls or text messages at the telephone number(s) (including a wireless number or ported landline phone number) you provided to us. We may place such calls or texts to (i) provide you with the Services you requested, such as prescription reminders; (ii) discuss any past, current, or future Services provided by us; (iii) discuss the accounting, billing, or financial information (such as insurance information and fees) for past, current, or future Services provided by us; or (iv) address collection of any past due amounts. You agree that we and our service providers, may contact you using autodialed or prerecorded message calls and text messages to carry out the purposes we identified in these Terms of Use, the Privacy Policy, and any other applicable terms, guidelines, or rules. We may share your contact information, including your wireless number, with service providers with whom we contract to assist us in pursuing these interests.
• You understand that your telephone company may charge you for telephone minutes and to send and receive text messages.
• You do not have to consent to receive autodialed or prerecorded message calls or texts to receive Services from us. Where we are required to obtain your consent for such communications, you may choose to revoke your consent by unenrolling from the relevant Service using the means provided (for example, you may unenroll from prescription reminder texts by following the appropriate text messaging prompts). If you have any questions, please contact us using one of the means identified in Section 2 (How to Contact Mora Dental).

(a) If you find the identical frames or contact lenses that you purchased from Mora Dental for a lower price (including shipping costs and taxes) at a Selected Competitor, please come to one of our retail locations or contact us, within 15 days of your purchase with proof of the lower price, and we will adjust your payment to the lower price upon request.
(b) To qualify for a price match, the products must be identical (including, without limitation, same color, size, brand, condition, and, if applicable, model number). The price for a product must be listed and valid at the time of match. We reserve the right to verify the Selected Competitor’s advertised price and the availability of the item. Price match discounts cannot be combined with any other Mora Dental promotions. No rainchecks will be issued for products that are out of stock to match a competitor’s price. Refunds for products returned after payment of lowest price guarantee will reflect the amount adjusted for the price guarantee. Our price match policy is subject to change at any time
(c) “Selected Competitors” include (1) 1800Contacts®, LensCrafters®, Pearle Vision®, Target Optical®, Visionworks®, Walgreens®, Walmart® Vision Center, and Warby Parker®; and (2) duly licensed independent optometrists who are based in and have a physical presence in the U.S. If you have a question about our price matching policy or whether we will match a certain price, please contact us using one of the means available on our Contact Us page.
(d) The following exclusions apply to the lowest price guarantee: (1) clearance, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, non-branded items, or prices that only display on a website after guests log in; (2) pricing due to typographical errors, competitor doorbusters or lightning sales (including, without limitation, offers made from Thanksgiving Day through the entire week after Thanksgiving); (3) cash back affiliate and similar programs, including, without limitation, coupon offers, promotional codes, credit card offers, gift card offers, financing, bundled offers, sales tax promotions, free items, rebates, or mail-in offers; and (4) certain manufacturer brands as may be required by the manufacturer.
Product and Service Pricing. Prices and offers listed on the Website, in retail locations, or other parts of the Services are subject to change. Except where noted otherwise, the prices displayed for the products represent the full retail price of the products themselves, before subtracting any offers that are available either online or in the retail store. Not all offers that are available online are available in the retail store and vice-versa. Online prices and selection generally match those in our stores, but may vary. If you choose to make a purchase from us using insurance coverage information, the purchase price that you owe on such purchase will be based on your insurance coverage information as that coverage information is provided to Mora Dental by your insurance carrier. While Mora Dental accepts many insurance carriers, it is possible that Mora Dental does not accept your specific coverage, that your insurance plan does not cover certain products or services provided by Mora Dental, or that your plan is not accepted at certain Mora Dental location or through certain Mora Dental Services. You are responsible for confirming coverage prior to making a purchase from Mora Dental. Things move quickly in the vision space and despite our reasonable efforts, a small number of the items in our catalog may be mispriced or we may receive inaccurate insurance coverage information from your vision plan. If the correct price of an item sold through our Services is higher than our stated price, or if the correct price is higher than our stated price due to inaccurate insurance coverage information, we will, at our discretion, either contact you for instructions before shipping your order or cancel your order and notify you of such cancellation.
Product Descriptions and Appearance. We make commercially reasonable efforts to display and describe the products that appear on the Website accurately, but not all monitors and screens are created the same or have the same settings. The appearance of certain characteristics of the products, such as color, will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. If any product offered on the Website is not as described, your sole remedy is to return it to us in unused condition.
Paying for Your Order. When shopping online, after you make your product selections and provide your prescription and shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes. By entering your payment information and submitting your order, you authorize us and our third-party payment processors to charge the amount of the order to your selected payment method. If you enroll in our auto re-order service or a similar program, you authorize us to automatically charge the payment method you provide at your selected reorder periods (e.g., quarterly, bi-annually, etc.). Not all payment methods may be used with an auto re-order program. In some circumstances, we may pre-authorize your order amount with your credit card issuer at the time you place the order, and such pre-authorization may impact your available credit line. We collect and remit sales tax as required by applicable U.S. and state law for transactions made through the Website and in our retail stores.
Discounts and Promotions.
(a) We may, from time to time, make promotional codes and coupons available for you to use with your purchase. To use the promotional code or coupon, you may be required to provide the specific discount code number at the time of checkout or the promotion may be automatically applied.
(b) Promotional codes and coupons (1) may be redeemed up to the total purchase amount and cannot be applied to orders already placed or filled; (2) unless otherwise expressly provided by the terms of the promotion or coupon, do not cover shipping costs; (3) cannot be applied towards taxes of any type; (4) unless otherwise expressly provided by the terms of the promotion or coupon, cannot be combined with an insurance purchase or with other offers; (5) must be used prior to their noted expiration date, within a single transaction, and cannot be replaced if they are lost, stolen, deleted, or if you cancel or return your purchase; (6) have no independent cash value and cannot be redeemed for cash; and (7) may have additional terms, including product limits and restrictions (such as may only be used with the purchase of a certain contact lens brand).
(c) In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. Promotional codes and coupons are subject to available supply and are subject to change and cancellation without notice.
Order Acceptance and Confirmation. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We are required by law to verify prescriptions and we are relying on both you and your prescribing provider to provide us with the correct information. If your prescription information is incomplete, we may need to take additional measures to find current information, which could delay the shipment of your order.
Shipping. All purchases made through the Services are subject to product availability and will be shipped according to the Mora Dental shipping policies, as such policies may be modified from time to time. In general, order turnaround time is 5 to 7 business days. Processing and delivery times are based on several factors including, the type of order, whether your order is complete (e.g., do we have your prescription), when you placed the order, method of shipping selected, and the order destination. In the rare event that your order never arrives, you must provide us with notification within 30 days from the date of the shipping confirmation e-mail. Shipping costs may apply to purchases unless expressly stated otherwise.
Returns and Exchanges.
(a) Your purchase for glasses is backed by our unconditional 30-day money-back guarantee. Unopened contact lens boxes may be returned for any reason within 30 days of receipt. Defective contact lenses may be covered by a manufacturer’s warranty. Please contact us using one of the means available on our Contact Us about any product defects.
(b) All returns and exchanges must be approved in advance. In some circumstances, it may be possible for you to return and exchange a purchase you made online at one of our retail locations. Please contact us using one of the means available on our Contact Us page to obtain return and exchange instructions. Once we receive your package, your refund or credit will be processed as quickly as possible (typically within 7 business days). If there is a refund due, a credit will be issued in the original form of payment or, if available at that time, stored as ‘store credit’ for use by you towards a future purchase with us. It may take several days for your credit card company or banking institution to post a refund credited to your original form of payment.
(c) We may not be able to provide an automatic exchange. You may need to return an existing purchase for a refund and then place a new order through the Website or at one of our retail locations.
(d) If gift cards are available, they are not eligible for returns, exchanges, or cash value except as otherwise required by applicable state law.
(e) Our return and exchange policies are subject to change at any time. Please contact us using one of the means available on our Contact Us page with any questions.
Risk of Loss. The risk of loss and title for all products you order passes to you upon our delivery to the mail carrier (such as FedEx, UPS, or USPS).
Purchase Limits and Reselling. We want to give all of our customers an opportunity to buy our products. Therefore, you may not purchase commercial quantities of our products and we may place limits on purchases (such as by restricting orders placed by or under the same account or the same credit card). You may not resell, in any manner, any products you purchase from us, whether you purchased the products through the Website or by any other means. We reserve the right, at our sole discretion, to reject or decline any order you place with us without giving you any reason. Further, we reserve the right to limit, cancel, or prohibit orders that, in our judgment, appear to be placed with an intent to resell or distribute our products.

Mora Dental undertakes no duty to determine the validity of any claim of copyright, patent, or trademark infringement or any other infringement of intellectual property rights. Mora Dental reserves the right to remove any and all content from the Licensed Materials without any notice to you.

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.

These Terms and Conditions may have been translated if we have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.